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Testimonials

Sue has been nothing but helpful over the months.  Since expecting a baby we knew we needed to change our night time routine.  With the right advice and planning we have managed to get our two ready and happy for our new arrival.  Thanks Sue!  (Katie C, Facebook review).

Sue provided wonderful support during a worrying time with my cat.  She took the time to make me feel like I was the only case and has the cat's interest at heart.  I was put at ease & warmed to a genuine interest in my concerns.  Would recommend 100%.  (Penelope C, Facebook review).

If you have any issues at all or concerns with your feline friend, you need this lady.  I can’t recommend her enough.  Sue has been an absolute God send and her kindness and knowledge of cats and their/our behaviour is second to none.  Worth every penny and much more.  So supportive (and patient!!!!).  (Sally W, Facebook review).

Found my session with Sue incredibly helpful.  Sue was so knowledgeable with offering advice regarding the issues of aggression between my two indoor male cats.  Sue was attentive and the follow up has also been excellent.  Would 100% recommend her service.  (Jessica R, Google review).

We really can’t thank Sue enough for all her help with our two British Shorthairs.  From the very moment we met Sue, she had a calming nature and a phenomenal knowledge which we knew would help us get our two cats to become friends.  She has worked really hard with us and we had contact through phone and Zoom calls throughout our journey.  Sue is always on hand with help and ideas which has enabled us to finally have harmony within our home.  What an amazing lady!  (Sandra D, Google review).

Sue is a smashing human who thinks cat!  She’s guided us and our three cats from fearing we’d never make it to a happy home together to something approaching exactly that.  She’s been encouraging and extremely thorough and thoughtful in her approach to our situation and has a wonderful sense of humour too which can be a welcome relief in times of stress!  For those of you who think paying for a cat behaviourist is too much, think again.  Yes we’ve worked really hard to help our cats get to where we are now but Sue has been both the catalyst (no pun intended!) and the guide to putting us on the right path ….. and keeping us there!  If you’re at all concerned about your feline friend’s wellbeing and happiness, give Sue at The Understood Cat a call, you won’t be sorry.  Thank you for everything lovely lady.  (Tracey W, Google review).

Sue has been absolutely fantastic in supporting and helping us to understand our rescue cat Bobby. When we first contacted Sue, Bobby was being aggressive with us both on a daily basis (scratching and nipping) after moving in January this year.  Sue helped us to understand what was going on for Bobby and sent us a detailed report with recommendations. We followed through on these and Bobby's aggressive behaviour started to reduce very quickly and then stopped.  He soon became much happier and more relaxed and has settled in wonderfully.  Sue has been great at following up with Zoom and phone calls to see how we are all doing and has provided advice on other topics like play and leaving your cat when you go away.  She is very knowledgeable and professional but also warm and empathic.  We really cannot thank you enough Sue!!  (Karen and Alan M, Google review).

We reached out to Sue after trying everything to support our indoor cat who had suddenly begun to toilet outside of his litter tray, on the floor.  We had tried everything and anything and the issue was ongoing for nearly 2 years so we were feeling pretty desperate.  I came across Sue during a late night Google search, I thought her pricing seemed really fair, she seemed very knowledgeable and so I decided to give it a shot.  Right from the initial email exchange I felt heard and validated by Sue and I was really impressed by her professionalism and genuine interest in helping us.  Fast forward one Zoom call (that was accommodated around our toddler’s bed time!) and Sue got to working on an individualised plan for us.  She communicated to us throughout the process and checked in regularly. Within a week of implementing the plan, our cat now uses his litter tray consistently for toileting and we have had no issues.  I honestly can’t believe it.  We never thought we’d get to this stage and genuinely cannot thank Sue enough for all of her help. Sue really did go above and beyond with her support and we are so grateful.  I would 100% recommend her services.  (Zaynah A, Google review).

Sue’s help and advice has been invaluable in settling our two new rescue cats into our family.  One cat settled straight away but the other was hiding away to such an extent, that we wondered if it was fair on her for us to keep her.  Sue’s patient approach helped us to reset and slowly and carefully build a relationship with our cat.  Our cat has made brilliant progress from there and is now a happy and settled member of our family.  (Caroline N, email).

Sue was absolutely fabulous, her help and advice for our rescue has helped us to have a much happier and more relaxed cat.  We went from having swiping and biting issues to having a cuddly cat who loves fuss and attention.  (Charlotte L, Facebook review).

Sue has helped so much with introducing my kitten Coco to my older cat Rolo.  I can safely say that the two are friends now!  She did a thorough assessment and produced an in-depth report with lots of recommendations to aid their friendship. Thank you very much Sue.  (Emma L, Google review).

Sue is friendly, professional, clearly an expert in her field, and in my opinion went above and beyond what we expected. Thank you for all your help and support Sue - you’ve been amazing.  I’ve passed your details to every cat owner I know!  (Sarah H, Google review).

If you have a cat with behavioural problems, then you need Sue's expertise.  Sue visited and subsequently produced a very detailed report and action plan.  It was a long process, and we wouldn't have succeeded without Sue's advice, patience and unbelievable customer service.  We now have a content and happy cat.  Sue is definitely 'Cat Woman' – she has exceptional powers and skills.  (Eddie S, LinkedIn review).

We've been having problems with one of our cats, Ziggy, who is obsessed with food and had started to really put weight on.  We knew we had to do something about it so contacted Sue who helped us put a plan together to help us get her eating under control and get some weight off.  After actioning Sue's plan we're happy to say that Ziggy's weight is going in the right direction in a controlled and healthy manner.  Sue’s attention to detail and caring nature really shines through in the work she did for us.  Our vet even commented on how detailed and well put together the plan was.  Would highly recommend Sue for help with your furry friends.  (Jason M, Google review).

Sue is really knowledgeable, reassuring, friendly and doesn't make you feel that any question or concern you have is silly or trivial.  I found Sue online and, before my new cat arrived, I had a 'Help to Thrive' session with her, where she gave me a lot of useful advice, information and tips, followed up by a report (tailored to my house set up and working hours etc.), to help me and my new cat get off on the right foot/paw.  I have felt confident in the way I behave around and respond to my cat and have done things differently than I probably would've done, due to Sue's advice.  I would definitely recommend Sue.  I am a 100% satisfied customer, and my new four legged friend is undoubtedly happier and more settled than she would've been if I hadn't used Sue's services.  (Jane B, Google review). 

I could not recommend Sue more highly!  I had been struggling to manage my cat’s behaviour for a while and could see it was escalating and she was becoming more and more frightened of, and aggressive towards, visitors.  I wasn’t sure what to do and I’m so happy I found Sue.  Sue is incredibly knowledgeable and has been so kind and helpful and gone above and beyond what I could ever have hoped for in terms of the support and advice that has been offered.  We’re still working on putting the brilliant plan into practice and working towards making vet trips more manageable and Sue regularly checks in and offers advice and support.  I’ve seen such a change in Leia, she’s so much more relaxed and much happier.  I was at the point where I was reluctant to have any visitors round but now I have a plan in place that really works so I feel comfortable bringing people into the house and knowing that it won’t be too much for Leia.  (Aislinn H, Google review).

We turned to Sue when our rescued cat Casper was struggling to adapt to her new home, hiding away for a lot of time.  We took up Sue’s ‘Help to Thrive’ session and Casper really has thrived. Casper has become a much more confident addition to the family who now enjoys fuss, play and cuddles all-round the house.  Sue is very patient and provided an ‘above and beyond’ service, much more than we would have expected.  We would 100% recommend.  (George G, Google review).

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